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(TCO 3) Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life. (Points : 5)
(TCO 3) The effective leader holds _____ as a central value and foundation for all other values. (Points : 5)
None of the above
(TCO 3) In dealing with moral dilemmas, organizations typically reflect one of three ethical climates: (Points : 5)
Strong central leaders; democratic leadership; no leaders
Self-centered; other-centered; no-centered
Law of the jungle; agrarian society; free market economy
Profit-maximizing; trusteeship; quality of life management
None of these
(TCO 7) Committee projects, employee involvement teams, and group activities are preferred by _____ personality types. (Points : 5)
(TCO 4) Organizations must effectively manage five team processes for the team concept to work: (Points : 5)
Buy in, accountability, learning, infrastructure, partnering
Assembly, identification, organization, implementation, disbursement
Conflict, collaboration, motivation, understanding, achievement
Fact-finding, theorizing, executing, consolidating, learning
All of the above
(TCO 4) A leader can create a high performance team by: (Points : 5)
Showing enthusiasm for the work of the group
Making timely decisions based on group goals
Keeping people informed about progress
Putting others first and self last
All of the above
(TCO 4) All of the following are important questions to ask during team building exercises, except: (Points : 5)
Who are we to blame?
What should be our goals?
What is our purpose?
How should we work together to fulfill our potential?

(TCO 8) The effective leader … (Points : 5)
Is sensitive to diverse cultural backgrounds
Considers the character of each individual
Considers the needs of each individual
All the above.
(TCO 9) The workplace can include many changes in structure, tasks, and ____. (Points : 5)
Both Technology and People

(TCO 7) All but one of the following are steps that help close communication gaps caused by personality differences. (Points : 5)
Be tolerant
Be quiet
Talk it out
Give a little
(TCO 3) The quality of _____ is possessed by all truly great leaders: (Points : 5)
Looking before leaping
Doing the right thing for the right reason
Following-up on decisions
Considering alternative courses of action
Never telling a lie
(TCO 4) Group member roles that reduce group success are: (Points : 5)
Ego tripper, negative artist
Above it all, aggressor
Jokester, avoider
All of the above
None of the above
(TCO 8) The practices that are considered most important in dealing with diversity are: (Points : 5)
Top management’s personal involvement; targeted recruitment
Internal advocacy groups; inclusion of diversity in performance evaluations
Diversity training groups; work and family policies that support diversity
All of the above
None of the above
(TCO 9) Types of leadership training interventions include: (Points : 5)
One-on one coaching
Formal education
On-the job learning
All of the above
None of the above
(TCO 9) Which of the following conditions is not conducive to growth? (Points : 5)
People grow when there is a felt need
People grow when their plans move from general goals to specific actions
People grow when they are coerced by an autocratic leader
People grow as they move from external to internal commitment
(TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior. (Points : 5)
Activities; practice; teamwork
Studies; repetition; analysis
Goals; recognition; feedback
Projects; measurement; planning
None of the above
(TCO 6) _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it. (Points : 5)
Top grading
Bottom lining
Pin pointing
Bench marking
None of the above
(TCO 6) Performance management skills include: (Points : 5)
Preparation, execution, evaluation
Tasks, relationships, ideas
Reading, writing, speaking
Clearly communicating goals, coaching others to succeed, correcting poor performance
None of the above
(TCO 6) Performance reviews should include which three steps? (Points : 5)
Preparation, implementation, follow-up
Job design, wage administration, evaluation
Individual report, group report, organizational report
Thinking, doing, discussion
Content, process, application
(TCO 10) Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is: (Points : 5)
Performance planning
Performance coaching
Correcting poor performance
None of the above

(TCO 4) This question has multiple parts. Our text provides five techniques that help reduce the tendency towards groupthink in the decision-making processes. (I) Describe each technique in your own words, and (II) explain which symptoms of groupthink each technique is used to control or reduce, and why it works that way. (Points : 30)
(TCO 2) (I) Describe the following leadership qualities: ability, enthusiasm, stability, and concern for others. (II) Use examples from our book to provide the details of how each quality enhances leadership effectiveness. (III) Explain what results from lack of this quality in a leader. (Points : 30)
(TCO 3) Describe four ways that power and psychological size can be abused. For each abuse, describe a solution to the problem created by that abuse. (Points : 20)
(TCO 8) (I). Describe five ways to manage diversity effectively.
(II). Rank order these strategies, and explain why you ranked them as you did, using examples to clarify your rankings. (Points : 20)

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