MGMT 491 DeVry Final Exam Latest



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MGMT 491 DeVry Final Exam Latest


MGMT 491 DeVry Final Exam Latest


MGMT 491 DeVry Final Exam Latest

Question 1.1. (TCOs A and B) What is organizational learning? Why is it important for firms to emphasize organizational learning? (Points: 10)

Question 2. 2. (TCO D) What factors determine whether teams are successful? Please briefly describe each factor. (Points: 10)

Question 3. 3. (TCO E) Please define and explain the difference between functional conflict and dysfunctional conflict. (Points: 10)

Question 4. 4. (TCO E) What is leadership, and how does it differ from management? (Points: 10)

Question 5. 5. (TCOs F and G) Describe and illustrate with an example an advantage that face-to-face communication has over written communication. Describe and illustrate with an example an advantage that written communication has over face-to-face communication. (Points: 10)

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Question 1. 1. (TCO B) Discuss and provide examples of best practices an organization can implement to leverage diversity in areas such as group management, recruiting, hiring, retention, and development practices to increase an organization’s competitive advantage. (Points: 45)

Question 2. 2. (TCO E) Mary has accepted a position as director of a non-profit organization that represents a cause she deeply believes in. Her pay is $28,000 per year. Her position allows considerable flexibility, which is critical given her three school age children and family needs. Additionally, Mary works with many peers who she respects and her leadership essentially allows her the freedom to make decisions without too much upper management review. Mary’s husband Bill works as a Computer Engineer for a large consulting firm. His pay is $95,000 per year. Bill’s work requires many late hours and weekends, as well as a considerable travel demand. This means that Bill misses much of the children’s growing up experiences and that Mary has to carry those responsibilities alone. Bill’s peers are extremely competitive and the nature of the role allows little collaboration. Additionally, Bill’s boss is extremely aggressive and a micromanager. He and Bill clash constantly, and the boss has been very antagonistic and anxious that Bill is “out for his job.” Bill and Mary live in a part of the country where the median wage for a professional is approximately $65,000. Mary and Bill’s dinner time conversations seem to regularly revolve around how dissatisfied they both are with their careers.

Evaluate reasons why each seems dissatisfied and recommend how each can work to improve their levels of satisfaction in the workplace. What are their choices if they cannot resolve their concerns? (Points: 45)

Question 3. 3. (TCO E) As a manager of people, it is inevitable that you will have to deal with conflict issues. In our studies, we have identified the need to resolve conflict when it is seen to be counter to the organization’s goals, and in some cases, to stimulate conflict to arrive at organizational goals or increase performance. Select any two of the nine conflict-resolution techniques. Explain how each technique could be used to reduce or eliminate conflict. Provide an example scenario for each. (15 points for each technique with an example scenario.) Select one of the four conflict-stimulation techniques. Explain how that technique could be used to improve a group’s performance. Provide an example scenario. (15 points) (Points: 45)

Question 4. 4. (TCOs C and D) Monica was recently promoted to the manager role for a large function in her organization that oversees global regulatory compliance for the company’s products. Her prior department—Customer Complaints—is just one of the functional groups that provide input for her new department’s charter. Monica is tasked with revising a set of complex processes to improve the quality and timeliness of regulatory reporting, and she has asked you for some recommendations about team format. Considering the numerous inputs and outputs of the affected processes, and the global reporting requirement, should Monica create a cross-functional team, a problem-solving team, a virtual team, or a hybrid? After careful analysis, write up your recommended team format and defend your reasons for the type of team Monica should establish. (Points: 45)