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BIS 303 Managing Information Technology in the Hospitality Industry

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BIS 303 Managing Information Technology in the Hospitality Industry

BIS 303 Managing Information Technology in the Hospitality Industry

BIS303

BIS 303 Managing Information Technology in the Hospitality Industry

Hospitality Information Technology Overview

  • Describe the basic computer hardware, software, networks, and telecommunications used in the field of hospitality.
  • Define the changing role of hospitality in IT from control to competitive advantage.
  • Compare tools used to leverage the power of information.

Hospitality Information Systems and Users

  • Describe the four levels of e-commerce transactions.
  • Analyze e-information and distribution systems within four business functions.
  • Compare internal property management systems with external global distribution systems.

Cost Controls and Resource Management Systems

  • Develop point-of-sale and inventory tracking hospitality systems.
  • Demonstrate production systems and management controls.
  • Determine accounting control strategies in terms of hospitality technology investment.

Role of IT in Strategic Planning

  • Identify marketing business strategies for external customers.
  • Contrast proactive and reactive strategic problem solving for hospitality systems.
  • Evaluate database usage in strategic planning.
  • Identify human resource business strategies for internal customers.

Security

  • Explain standard hospitality privacy issues for the hospitality industry.
  • Describe physical plant and staff security technology for the hospitality industry.
  • Distinguish between internal and external threats to IT databases.